Privacy Policy

Imperial Luxury Wardrobes is the customer-facing brand of Imperial Luxury Wardrobes Ltd, a private company incorporated in Nigeria.

In this Privacy Policy, “Imperial Luxury Wardrobes”, “we”, “us” and “our” refer to Imperial Luxury Wardrobes Ltd.

Depending on how you use our website and services, we may collect information such as:

• Name and contact details.
• Email address and telephone number.
• Account and authentication information.
• Delivery and billing information.
• Order, purchase and transaction information.
• Information you provide when contacting customer support.
• Product reviews or other information you voluntarily submit.
• Device, browser, IP address and technical information needed to operate and secure the website.
• Information provided through supported social-login services, where you choose to use them.

We aim to collect only information that is reasonably relevant to the purposes for which it is processed.

We may use personal information to:

• Create and manage customer accounts.
• Authenticate customers and maintain secure sessions.
• Process and manage orders.
• Arrange delivery and fulfilment.
• Provide customer support.
• Handle returns, refunds and related customer-service requests.
• Send transactional and account-related communications.
• Protect our website, customers and business against fraud and abuse.
• Maintain, troubleshoot and improve our website and services.
• Meet applicable legal and regulatory obligations.
• Send marketing communications where permitted and, where required, with your consent.

Where applicable, we process personal data on a lawful basis recognized by applicable data-protection law. Depending on the circumstances, this may include processing necessary to perform a contract with you, comply with a legal obligation, protect legitimate interests, or process information based on your consent.

The appropriate lawful basis depends on the particular processing activity and the circumstances in which the information is collected.

If you create an account, we process the information necessary to create and maintain that account and provide account-related functionality.

Our website may support email/password authentication and supported third-party sign-in providers such as Google. Where additional social login providers are enabled, information provided through those providers will be processed in accordance with this Privacy Policy and the provider’s applicable terms and privacy policy.

When you place an order, we process the information required to fulfil that order, communicate with you, arrange delivery and provide customer support.

Where payment services are provided by third-party payment processors, payment information may be processed directly by those providers. We do not intend to store complete payment-card credentials on our own systems unless expressly stated otherwise.

We may use trusted technology and service providers to operate the website and provide our services. Depending on the functionality in use, these may include providers for:

• Secure authentication and account management.
• Database and application infrastructure.
• Product and website media storage.
• Transactional email delivery.
• Social authentication.

These providers may process information on our behalf and are expected to handle information in accordance with applicable contractual, security and legal requirements.

Our website may use cookies, session technologies and similar technologies that are necessary for account authentication, security, shopping functionality and other website operations.

Where optional cookies or similar technologies are introduced, we will provide appropriate information and choices where required by applicable law.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods may differ depending on the type of information and the reason it is being retained.

We may disclose personal information where reasonably necessary to operate our business, including to service providers, payment or delivery partners, technology providers, professional advisers, regulators or law-enforcement authorities where required or permitted by law.

We do not sell customers’ personal information as a commercial product.

Some technology or service providers we use may process information outside Nigeria. Where personal information is transferred or processed internationally, we will take reasonable steps to apply appropriate safeguards required by applicable law.

Subject to applicable law and relevant conditions or exceptions, you may have rights concerning your personal information, including rights to:

• Request information about how your personal data is processed.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Object to certain processing.
• Request restriction of certain processing where applicable.
• Request deletion or erasure where applicable.
• Request portability of personal information where applicable.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

If you want to close your account or request deletion of personal information, contact us using the details below. We may need to verify your identity before processing a request.

Some information may need to be retained where required by law or reasonably necessary for legitimate business purposes, such as resolving disputes, preventing fraud or maintaining required transaction records.

Our website is intended for customers who are legally able to use the services offered. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices. When we make changes, we will update the “Last Updated” date displayed on this page.

If you have questions about this Privacy Policy or want to exercise a privacy right, please contact: